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Phil Freo
@philfreo
VP Product/Engineering at @Close. Side project: TeamHome.app. Into SaaS & remote work. Previously at @Quizlet, @UF.
Started reading through "Remote Works" – good stuff for any manager or leader in a remote team. Also was cool to get a few of my quotes in print in this one.
Async Weeks
About to kick off an "Async Week" next week at @Close within Eng/Product/Design. We work pretty asynchronously normally and don't have a ton of meetings, but we use Async Weeks to flex our async muscles further with 0 prescheduled meetings during the week.
Product Engineers
Good thread on Product Engineers. Over time I’ve learned engineers can be motivated by different things: - Hard problems - Performance/scalability - Elegant code or system design - Deeply understanding their craft All are valuable but very different than Product Engineers. https://twitter.com/philfreo/status/1631700836609818635
When a startup is tiny they need everyone to wear multiple hats and the “product engineer” role is most crucial IMO. Over time specialization is necessary and the hard/important thing is good collaboration cross-functionally.
TreasuryDirect password field
In case I'm not the only person for whom TreasuryDirect's login form virtual keyboard is infuriating... I wrote a little browser extension to make the password field editable: https://github.com/philfreo/password-enabler-extension
Simplest way to have good SaaS technical support is to not ask a customer for any additional info without trying to reproduce the problem or get that info yourself first.
LEGO Boost
Got my 5yo LEGO Boost for Christmas – really impressed, fun way to get kids into programming/robotics. @LEGO_Group https://twitter.com/i/web/status/1611160877977190407
LEGO Organization
Might be going overboard organizing my kids LEGO…
Mini-Retreat
Recently at @Close, we had been going in circles for several weeks on a tough Product/Engineering problem. After weeks of Zoom calls and async docs, it felt like we were going nowhere. We tried something different...
The worst part about "Contact us" enterprise SaaS pricing actually isn't having to talk on the phone, nor is it the pricing. The worst part is even if you're a decision maker ready to buy, you still can't move fast. If someone can't trial and buy a SaaS within 1 day, too slow!
Unlimited duration free trials in SaaS
More SaaS apps should do unlimited duration usage-based free trials. If your product is good, you want to maximize the chance of people actually getting to the aha moment before hitting a paywall. https://twitter.com/philfreo/status/1548704988100173825
Biggest reason to do strict time-based trials is to create a sense of urgency. Especially if you have a real sales process. But many apps would benefit from giving users more of a chance to see any value before getting locked out. Especially if their process is fully self-serve.