AWS: repeatedly punches you in the face.
Also AWS: here’s AWS Helmet, so taking those punches is easier. Yay, we’re customer obsessed! Bias for action!
Don’t get me wrong, the helmets are awesome. But they should not be needed!
With scale comes responsibility, and all that.
This is what happens when you build a really solid DevRel team in a company that does not care about developer experience.
Besides the internal frustrations, retention issues, long term impact, and so on — we, the customers, end up with the short end of the stick.