I’m excited to share something I’ve been working on: AI tools for Zendesk!
Save your support team hours a week with an AI assistant that can:
📝 Adjust tone
🤏 Expand / condense
🧠 Analyze and summarize
...and more
Demos below! 👇
👭 Make friendly
Sometimes...support is hard and you just need an extra boost to keep your tone on brand.
Make friendly takes your message and makes it a little more friendly!
🕴️ Professional
Got a sensitive issue or a customer who you want a more formal touch with? Write down what needs to happen and get some help buttoning up your messaging
📏 Expand
When you only have time to jot down a few quick instructions, use expand to turn your notes into a full fledged message
🤏 Condense
“If I had more time, I would have written a shorter letter”
Now you can do a full brain dump and get some help tightening things up to send a clearer message.
Save yourself time, save the customer time.
📝 Summarize
For the managers and tier 2/3 support staff out there, you know how long it can take to get up to speed on a complicated ticket.
Summarize distills the key points so you can quickly figure out the next action
🪜 Escalate
Need to send the ticket to engineering or another team?
Escalate will:
• Distill a one sentence summary of the entire thread
• Outline the steps to reproduce
• Summarize the steps taken by support agents so far
Pretty excited about all these features...but I'm also cooking up one more thing:
🧠 Training on your solved tickets to suggest next steps (coming soon!)
I'll have a real landing page soon as well, but you can get started today here:
https://buy.stripe.com/fZefZZeU51Gm50I8wx