What if I told you there are 8 untapped ways to prove your SaaS support isn't just a cost center?
- A thread -
1. Customer Retention Rates
Loyal customers = recurring revenue
Track: Monthly, quarterly & annually
2. Support Ticket Trends
Fewer tickets? Your product's improving
Analyze: Weekly & monthly
3. Feedback Scores
Direct insights from those who matter most
Act: Implement feedback swiftly
4. First-Contact Resolutions
Solving issues fast = happy customers
Monitor: Daily & weekly
5. Upsell/Cross-sell Metrics
Support isn't just reactive. It's revenue-generating
Watch: Monthly & quarterly
6. Self-service Usage
Empowered customers? They love DIY
Enhance: Keep FAQs & resources updated
7. Agent Satisfaction
Happy team = impeccable service
Gauge: Regular team check-ins
8. Support's Impact on CLV
Loyal customers spend more, period
Strategize: For long-term gains
Every touchpoint in customer support isn't just about solving issues. It's a hidden treasure, waiting to bolster your SaaS's bottom line.
Which metric surprised you the most? Drop a number below!
That's a wrap!
One last thing.
Thanks for reading. 🙌
And, if you found it helpful, I hope you'll:
1. Follow me @MehulFanawala
2. Like / Repost / Bookmark / Comment the first post to support my content
Mehul Fanawala
@MehulFanawala
Co-founded TheClueless.Company®, postgen, TheAgencyAuditor.com with @TheWriterWoman_ | Fun fact about me: Once, I jumped off a fast-moving bike!